Shipping policy

Thank you for shopping with Fernhill Co. We’re committed to delivering high-quality gear and ensuring your experience is smooth from purchase to delivery.

ORDER PROCESSING

Please allow 2-3 days to process your order. Expect an email within this time to let you know your order is on the way!

 

FREE SHIPPING PROMOTION 

We are currently offering free ground shipping on all orders shipped within the continental US for orders over $65.00. All orders dispatched with the free shipping promotion are shipped via USPS Ground Advantage, our most economical option. 

Our Shopify website platform offers different options while checking out to facilitate customers outside of the USA. If your order qualifies for the free shipping discount, please make sure to select 'USPS Ground Advantage' to ensure your order is not delayed.

 

SHIPPING RATES & DELIVERY ESTIMATES

Rates and estimated delivery times are calculated at checkout and vary based on location and selected shipping method. Free shipping may be available on orders over $65.00 within the continental US.

 

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, or import fees that may be charged upon delivery. These charges are not included in the item price or shipping cost and are assessed by your country’s customs office.

We do not offer prepayment of tariffs or customs fees, and we cannot estimate or control these costs.

Please check with your local customs office for more information on potential charges before placing your order.

 

WHERE IS MY ORDER?

If your order hasn’t arrived as expected, please:

  1. Double-check the shipping address in your confirmation email.
  2. Check the tracking link for delivery status.
  3. Contact us at RIDE@fernhillco.com with your order number if the issue persists.

We’re here to help and will do our best to resolve any issues quickly.